UR999 Game Privacy Policy – Your Data, Protected

1 Introduction

UR999 Game ("we", "us", "our") operates the gaming platform available at ur999game.win. This Privacy Policy describes how we collect, use, store and protect the personal information of players who register and use our platform. It applies to all access methods including the website, the mobile app and any other means through which you interact with UR999 Game.

By creating an account on UR999 Game, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, you should not register an account or use the platform.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines, both of which contain additional obligations and commitments relevant to your account.

2 What Data We Collect

UR999 Game collects personal data in two broad categories — information you provide directly when registering and using the platform, and information generated automatically by your use of the platform.

We do not collect sensitive categories of personal data such as biometric data, health information, political opinions or religious beliefs. The data listed above is limited to what is genuinely necessary to operate the platform safely and provide you with a reliable gaming experience.

3 How We Collect Your Data

Your personal data is collected through several channels, all of which are directly connected to your use of UR999 Game:

• Registration: When you create an account, you provide your name, email address, date of birth and phone number directly through the registration process.
• Deposits and Withdrawals: When you conduct financial transactions in PKR, we receive transaction confirmation data from the relevant payment gateway — whether JazzCash, Easypaisa, Raast, bank transfer or card processor.
• Identity Verification: If we ask you to verify your identity, you may submit documents such as a copy of your CNIC, which we process solely for verification purposes.
• Platform Use: As you navigate the platform — playing Casino games, Slot Games, Fish Games, placing bets on Cricket or PSL matches — usage data is generated automatically and logged.
• Customer Support: If you contact our support team via live chat or email, the content of that communication is stored as part of your account record.
• Cookies and Similar Technologies: Technical data is collected automatically via cookies and similar tracking technologies when you access the platform. See Section 6 for full details.

4 How We Use Your Data

UR999 Game uses the personal data we collect for specific, defined purposes. We do not use your data for any purpose beyond those listed below without first obtaining your consent or being required to do so by applicable obligations:

• To create, manage and maintain your UR999 Game account and ensure it operates correctly.
• To process deposits and withdrawals in PKR through your chosen payment method and maintain accurate financial records of all transactions.
• To verify your identity and age when required, including for first-time withdrawals or transactions above defined thresholds.
• To detect, investigate and prevent fraud, money laundering, bonus abuse and any other prohibited conduct as defined in our Terms and Conditions.
• To provide customer support and resolve any disputes or complaints you raise regarding your account, games or transactions.
• To send you important service communications such as account security alerts, updates to platform policies and notifications about your account status. These service communications are not marketing and cannot be opted out of while your account is active.
• To monitor responsible gaming indicators — such as session length, deposit frequency and betting patterns — in order to provide self-management tools and, where appropriate, flag potential issues proactively.
• To improve the platform's performance, game offering and user experience based on aggregated, anonymised usage data.
• To send promotional communications about bonuses, game launches and PSL or T20 related betting promotions — only where you have opted in to receive such communications.

5 Sharing Your Data

UR999 Game does not sell your personal data. We share your information only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment Processors: When you deposit or withdraw PKR, your transaction data is shared with the relevant payment provider — such as JazzCash, Easypaisa, Raast or your bank — to complete the transaction. These providers operate under their own privacy policies and security standards.
• Identity Verification Services: Where identity or age verification is required, your submitted documents may be processed by a third-party verification provider under strict data processing terms.
• Fraud Prevention and Security Services: Technical and transactional data may be shared with fraud detection systems to identify and prevent suspicious account activity.
• Game Providers: Where games are provided by third-party game studios, your username and relevant game session data may be shared with that provider to deliver the game correctly. Game providers do not receive your full personal profile or payment information.
• Legal Obligations: Where we are required by applicable law or by a valid formal request to disclose personal data, we will comply. We will notify you where we are legally permitted to do so.

All third-party providers with whom we share personal data are required to process that data only for the specific purpose for which it was shared and to maintain appropriate security standards. We do not permit third parties to use your data for their own independent marketing or commercial purposes.

6 Cookies and Tracking Technologies

UR999 Game uses cookies and similar technologies to ensure the platform functions correctly, to keep your session active while you are logged in, and to understand how players interact with different parts of the platform. Below is a summary of the types of cookies we use:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help prevent unauthorised access. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as your preferred language setting, last visited game lobby or responsible gaming tool configurations.
• Analytics Cookies: Collect anonymised data about how players use the platform — such as which pages are visited most often — to help us improve performance and navigation. This data does not identify you personally.
• Security and Fraud Detection Cookies: Help identify unusual patterns of behaviour that may indicate automated access, bot activity or fraudulent use of the platform.

7 How Long We Keep Your Data

UR999 Game retains your personal data for as long as your account remains open and for a defined period after account closure. The specific retention periods for different categories of data are as follows:

• Account and Identity Data: Retained for the duration of your account and for a period of up to five years following account closure. This is to meet standard record-keeping obligations and to handle any post-closure disputes or queries.
• Financial Transaction Records: PKR deposit and withdrawal records are retained for a minimum of five years in line with standard financial record-keeping practices applicable to payment processing.
• Communication and Support Records: Support chat transcripts and email correspondence are retained for two years after the relevant interaction, or for the duration of any related dispute resolution process.
• Technical and Usage Data: Anonymised aggregated usage data may be retained indefinitely for platform improvement purposes. Data that can identify you personally is deleted or anonymised within 12 months of account closure unless a longer retention period is required.

When data is no longer required to be retained, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Data Security

UR999 Game implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. Our security approach includes:

• SSL/TLS encryption for all data transmitted between your device and our platform.
• Secure, access-controlled server infrastructure with restricted personnel access to sensitive data.
• Regular security assessments and monitoring of platform access logs for unusual activity.
• Hashed and salted password storage — we do not store passwords in plain text under any circumstances.
• Two-factor authentication options available to players who wish to add an additional layer of security to their account login.

While we take data security seriously and invest in appropriate safeguards, no online platform can guarantee absolute security in all circumstances. You also play a role in keeping your account secure — use a strong, unique password, do not share your login details with anyone and contact us immediately if you suspect your account has been compromised.

9 Your Rights Over Your Data

As a user of UR999 Game, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 12:

We will respond to all data rights requests as quickly as possible. Some requests may require identity verification before we can action them, to ensure we are responding to the genuine account holder and not a third party.

10 Children's Privacy

UR999 Game is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Registration on UR999 Game requires confirmation of age at the point of sign-up, and identity verification may be requested to confirm this.

If we become aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on UR999 Game, please contact us immediately using the details in Section 12 so we can investigate and act without delay.

11 Changes to This Privacy Policy

UR999 Game may update this Privacy Policy from time to time to reflect changes in the way we handle data, changes to the platform's features or in response to evolving best practices. When we make changes, the updated policy will be published on this page with a revised date at the top.

Where changes are significant, we may notify registered players via email or through an in-platform notification. However, it remains your responsibility to review this policy periodically. Continued use of the UR999 Game platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

If you have any concerns about changes to this policy, you are welcome to contact our support team before continuing to use the platform. If you do not agree with a material change, you may request account closure in line with the process described in our Terms and Conditions.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal information has been handled, please contact the UR999 Game team directly. We take all privacy queries seriously and aim to respond promptly.

For general account support, game queries or payment assistance, the same support email address handles all player enquiries. Our team is available to assist you and will direct your query to the appropriate person if needed.